Saddle Trials

Saddle Trial Period

We offer a generous 7-day trial period that begins the day you receive the trial saddle. You are responsible to pay the cost of shipping to and from your location.

During the trial period, test ride the saddle as if it were your own in order to accurately assess its suitability to you and your horse. Note the following items:

• You do NOT have to wrap your leathers in protective nylon or cotton.
• Girth up the saddle, using a girth with stainless steel roller buckles.
• Take a lesson, test ride, or hack out in the trial saddle with care but without hesitation or distraction.
• We provide unlimited telephone and/or e-mail consultations to ensure your satisfaction with the fit and comfort of your trial saddle. We also encourage you to confer with your instructor, trainer, local saddler, and/or barn mates to assist you in the evaluation.

We expect reasonable signs of use to occur during your saddle trial period. However, you are liable for any damage done to equipment while it is in your possession. To prevent any misunderstandings, we examine the trial saddle before shipping it to you and include a description if there are any existing flaws. You must inspect the saddle thoroughly upon receipt and contact us immediately if you find any additional damage. Any damage that is not reported to us will be evaluated upon the equipment's return and you will be billed for consequent repairs.

Purchase

Following a favorable trial period, you have the option to purchase the trial saddle or to place an order for a custom version of the same item.

Payment is required at the time of sale. We accept Visa®, MasterCard®, Discover®, and American Express® cards. Or you can send a personal check, which must be received within 48 hours of the sale.

We will mail your sales receipt, which will serve as your warranty. If you purchase a new saddle, we will also send a brand-specific saddle cover.

Returns - All Returns Must Be Authorized

If the trial saddle does not satisfy your needs, you must secure a Return Authorization Number from us at (800) 246-7737. You then ship the saddle via UPS ground, insured, to:
            Equestrian Imports, Inc.
            1601 Bern Creek Loop
            Sarasota, FL 34240

You must provide us with the UPS tracking number by the 8th day*.

Please follow these instructions when returning the trial saddle**:

• If possible, use the packing materials and shipping box in which your saddle arrived.
• Carefully place the saddle in the box, pad the pommel and cantle to protect them from damage, and use plastic, bubble wrap, or newspaper for filler. Please avoid the use of Styrofoam chips, "peanuts," or shredded paper.
• Fill out the Trial Saddle Return Form, which was enclosed with the trial saddle, and include it in the box with the saddle.
• Clearly print your return address on the box.

**When using a professional mailing agency such as Pack 'n Mail, The UPS Store, etc., please advise them of the above shipping instructions.